When Good Twitter Goes Bad

First of all, let me just say that yes, I have had yet another clear-out of previous blog posts. Again. Why? Partly a desire to clear up old posts, partly because of a near-doxing (or is it doxxing?) incident that happened on Twitter a few weeks back involving a Trump supporter whose dick fell off when I dared to have an opinion on the internet. I kept the post entitled The Story though, because I know it pisses off the “Erika” in question and she can’t publicly speak out against it or she’ll effectively out herself.

That said, let’s proceed. Following is a copy-and-paste job of an email I sent Jenny Trout (her website can be found here) yesterday:

Hi Jen,

Sending this email to explain what happened on Twitter, as of course I’m unable to post there myself. The other night I tried to sign in and was met with the block screen, telling me my account was limited. I expected it to be another 24-hour “only followers can see your tweets” thing, so clicked ‘continue’ and was met with a message saying my account had been shut down for seven days due to violation of their terms of service. They wanted me to delete a tweet before being able to proceed to my DMs and I’d be unable to tweet, retweet or like for another seven days. All I can do is send and receive DMs. I can’t even adjust my profile for matters of privacy, remove my location and birthdate, that kind of thing.

The tweet they wanted me to delete was in response to an anti-Semite with 34 followers, whose timeline is full of bile against Jews. (They’re taking over Hollywood, they want all our money, the usual racism.) The ‘offensive’ tweet, word for word, was “No wonder your previous account was suspended, you goatfelching ratbastard.”

This, apparently, is worth a week-long full ban. I asked Twitter why they did nothing about the guy who tweeted me 40 times in a row to call me a cunt, to say my books were written by a cunt, everyone knows I’m a cunt…and nothing. Why did they do nothing about the guy who threatened to rape me? Nothing. Why did they do nothing about the guy who tried to track down my address and dox me? Nothing.

At the time when I reported those guys, all Twitter said was “The reported accounts do not violate our terms of service,” and said if I was so offended, “We advise you block these accounts.”

I’ve sent messages through their appeals system three times to ask why the above gets a pass but me calling an anti-Semite a “goatfelching ratbastard” gets me banned for a week. EVERY SINGLE REPLY I’ve received has been a boilerplate email, stating, and I quote:

Your account features will remain locked or limited for the allotted time due to violations of the Twitter Rules (https://twitter.com/rules), specifically our rules around abuse.
Thank you,
Twitter

I keep asking them why they do nothing about abuse, and this is all they say.​ Apparently doxing, abuse and rape threats are okay, but responding to a Nazi who rages against Jews on Twitter? Why, that’s what’s offensive. His wasn’t even a verified account; he was a known abuser who’d been suspended before and come back with a sockpuppet account.

I don’t get it. I just don’t get it.

Anyway. Feel free to screenshot and share this if you want; the more people publicise it, who knows, it might make Twitter think again. And at the very least it would let people know the disparity in how Nazis and feminists are treated online.

Thanks.
Love, Scarlett

The above pretty much explains what’s gone on. But as I wrote the email in anger, perhaps I should clarify a few things. The guy I called a ‘goatfelching ratbastard’ is not the 40 cunts guy, the ‘you deserve to be raped’ charmer, or the attempted-doxing Trump supporter. They are four different people. (Although, of course, as Mr. Ratbastard bragged in his Twitter profile that he’d been previously banned, he may have been someone with whom I’d previously crossed paths, under a new guise.

A few hours after receiving the email, Jen had written it up on her blog, link here.

In my email to Jen, I mentioned the fact I’d contacted Twitter three times and got the same boilerplate response, an automated email, nothing from an actual real, live human being.

Late last night I decided to give it one last shot; I emailed support@twitter.com with the full story from start to finish, every little detail. I got a bounceback message saying they rarely check that email account and if it was important, I should use the online help forms.

*sigh*

I posted the exact text from my long, detailed email on the Twitter website help form, went to bed, returned to my desk this morning and just as I was typing up this blog post, got a response.

The exact. Same. Message I’d already received three times previously:

Hello,
Your account features will remain locked or limited for the allotted time due to violations of the Twitter Rules (https://twitter.com/rules), specifically our rules around abuse.
Thank you,
Twitter

With a reminder that my account is locked. Quite what that means when it was already suspended, I don’t know. Neither do I know what the hell is up with Twitter, but I just cannot get a response from a sentient human being. Is the place run by robot Nazis?

And you’ll never believe this, but at the same time this does-not-compute response from Twitter came through for the fourth time, I received an email from a journalist who was interested in looking into this whole matter. I’m not entirely sure the story’s got legs, as for safety reasons I feel concerned about publicising any identifying details from my personal life. As for photos, I reckon they’d just be asking for trouble given the way I’ve been treated online by Nazis, dafties, Trump supporters and sundry other goatfelching ratbastards.

So, while I wasn’t confident of Twitter doing anything to rectify the situation, it’s reassuring to know my online buddies have my back, and people are sitting up and taking notice of the way certain social media sites are distinctly unbalanced in how they deal with complaints and reports of abuse.

My suspension is due to end on Wednesday evening Scotlander time, but I’m not entirely sure I’ll be back to use the site as before. While it’s touching to know I entertain so many people who’d love to see me back on Twitter, there’s something hinky about being a member of a site that suspends me for swearing once at a Nazi, but is okay to let insults, abuse, rape threats and doxing fly.

I’ll give it some thought, and keep you guys posted with any news, should there be any. In the meantime, buy all my books, links above in the ‘Books by Scarlett Parrish’ menu; my latest piece of utter filth being Family Jewels.

And because we’re British here and we do things Britishly…I’m going to make a cup of tea.

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4 Responses to When Good Twitter Goes Bad

  1. ourrachblogs says:

    This reads like situations I’ve had in the past. Twitter literally do nothing when it comes to sustained abuse people receive. The fact that you can threaten to kill/maim/rape someone and not be violating their rules literally beggars belief. I’ve had similar threats via videos on Twitter and tweets myself and 9 times out of 10 that account is reactivated hours after suspension. Something need to be done about this and urgently.

    • I have no idea what you’re supposed to do to get through to a human being at Twitter HQ; but there must be someone there who makes the original decision to suspend an account. None of this makes any sense.

  2. Tez Miller says:

    Twitter has shit customer service. Probably because we’re not paying customers.

    For all the Nazi Tweeters complain about being “shoahd” and “shadowbanned”, they always seem to return with a new account, and proudly state so in their profiles. I didn’t understand why they don’t just go to gab.ai and stay there, until I remembered that some say that still use Twitter to “trigger liberals”. *headdesk*

  3. Ashe Skyler says:

    It’s not just Trump supporters and it’s not just Hillary supporters. It’s whatever belligerent dumbass that crosses the line over to zealot status. From what I’ve noticed with these sites, it’s perfectly okay for these psychotic people to shout out incorrect generalizations, but if you call them out on their bullshit, then you’re the bad guy who has to be punished. I have had that happen to me from both sides of the political spectrum.

Spew your brains all over my blog if you dare!

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